How to Order

All our merchandises are of the highest quality. They are handmade and hand painted with the utmost care. Each product is unique so slight variations in colors, shapes and sizes may occur due to the handmade process.

Minimum Order
Our wholesale price applies to order with a minimum order of USD 1,000

How to Order
- By E-mail:  Please send an email to export@foamflora.com informing flower codes, colors and quantities that you want to order.

- By Fax: Please fax us at 662-318-1911. Our fax line is available 24 hours. Please fill in order form for timely processing of your order.

Order Process
After you have placed an order, within 2 business days we will send you a proforma invoice with production time estimation. We need to know the closest city to you with an International Airport or the closest seaport for shipping by sea freight. If you want us to process your order, please transfer 50% deposit. After receiving the deposit the production time for your order will be approximately 4 to 6 weeks on average. When we inform you of the exact shipping date, we will ask you to transfer the balance due for the ordered goods as well as the shipping cost.

Payment
50% deposit from the overall amount of purchase is required. This is a standard procedure in Asia and unfortunately necessary, as we have no possibility to send COD or otherwise make sure worked orders are actually accepted after completion. Payments can be made in the form of cash, or T/T (wire transfer) from the time of purchase or after the confirmation of purchase order. The balance is payable on completion of order when we send the invoice to you before shipping. In any case you should send us a copy of your transfer sheet or a transfer no. from your bank to enable us to trace the funds. This can be necessary due to Thailand banking procedures.


Note: The process of transferring money may take about 2-7 business days to complete

Production Time
Our production time takes around 4-6 weeks after receiving your deposit. We will inform you individually what specific production time can be expected. The production time is counted from arrival or confirmation of transfer to delivery of goods to cargo excluding transportation time to destination. However during raining season, due to high humidity, it can affect the production time of artificial flowers, sometimes considerably.


In urgent cases, please do inform us of possible trade shows, etc, that depend on this particular order. We will then do our best to give it priority.

Packing

Unless otherwise requested, we do the packing at our company, in our standard boxes. The advantage is that we can pack properly with the experience that we have with our own goods and can also estimate the volume of a shipment in advance. This helps to estimate shipping costs. Please see details of packing for each item in price list. For special packing, we will consider your request and charge you for additional costs.  

Shipment
We take care of all shipping requirement :

• Small orders can be handled via Thailand post with tracking number or EMS Thailand post. The shipping time takes around 20-30 business days to worldwide. However, if you prefer other carrier services like FedEx, DHL, TNT or other shipping companies, we could arrange the shipment as per your request.


• Large orders via freight forwarders:
Average time for transportation depends largely on the final destination of the shipment, and the method of transport employed. Goods traveling by air usually take 2-4 days to reach their destination. Cargo shipped by sea takes significantly longer, with the actual times varying depending on the distance of the journey. Approximate lengths of time takes to ship goods, by ship, from Thailand to destinations are as follows:

Destination

Shipping Time Estimation

• Japan

10 business days

• Singapore

5 business days

• Hong Kong

7 business days

• Korea

12 business days

• Australia

25 business days

• Taiwan

10 business days

• North America

25 business days

• Europe

25 business days

• Middle East

25 business days

These times are from port to port only, and do not include processing time spent clearing customs on departure from Thailand, or on arrival to customs department of each country.