FAQ

Q: What is your minimum order?

A: Our wholesale price applies to order with a minimum order of 100 pieces per design and at least 20 pieces per color. 

Q: Why do we need MOQ?

A: Our products are handmade with complex steps of production. This requires special tools, setup time, and unique skill of craftsmanship. MoQ will be required in order to supply the good quality of products with reasonable prices. 

Q: Do you accept custom order?

A: Yes, please send us your reference picture and details about the product you want us to design.

Q: How long does it take to make custom made flowers/products?

A: You can expect approximately 3-4 weeks for the design stage in addition to the normal production lead time.

Q: I cannot see the price of each product on your website? How could I know the price of each product?

A: Product prices will be provided upon request. On our website, please choose products you want, add them to cart and follow the process. Once we receive your inquiry, we will make a quotation and send it back to you by email within next working day.

Q: How long will the production process be and how long does it take to arrive? 

A: Our production time takes approximately 2-4 weeks after receiving your payment. Shipping time normally takes around 1-5 weeks depending on location, custom process in each country and delivery methods. We will inform you individually what specific production time can be expected. 

Q: Which shipping do you use?

A: We use Thailand post, EMS international service and DHL depending on customer preference. 

Q: I ordered the wrong products or I have changed my mind, can I cancel them?

A: Once the production of the product has been started, no cancellation or refund are allowed.

Q: Who pays for customs fees?

A: Customer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. 

Q: How do I pay my order?

A: We accept cash, T/T, and PayPal.